Business english lessons download free business english mp3. In the first conversation richard davies is calling the marketing department of a company and wants to be put through to rosalind wilson. You wish to claim the expenses back from your company. Cambridge university press telephone in english 3rd edition. Another problem is the lack of visual confirmation. Telephoning is an important part of doing business in english. Can you please look at the channel next epsode subscribe and like cambridge university press telephone in english 3rd edition 8 units. You can register to get the complete course 45 lessons. Below you will find listed all the different exercises that you can do to learn or improve your use of english vocabulary when speaking on the telephone on blair english. When someone calls you, the phone makes a sound we say the phone is ringing. English for business communication second edition a short course consisting of five modules. This is a business english office and telephoning language exercise to help english language learners practice expressions and phrases used in everyday office conversational exchanges. Answering the phone, connecting someone, introducing yourself, taking and leaving a message for someone, putting somebody on hold, leaving messages on voice mail and more. English for telephoning business english pod learn.
Cultural diversity and socialising, telephoning, presentations, meetings and negotiations students book simon sweeney. Practicing telephone english in class can also seem rather artificial as exercises generally ask students to practice speaking on the phone through roleplays sitting together in small groups. Lesson 1 telephone english phrases first lets learn some essential telephone vocabulary, and then youll hear examples of formal and informal telephone conversations. A page guide to using the telephone for professional purposes.
Telephone english business english lessons for telephoning in english and making phone calls in english. Business english telephoning lesson for efl teachers and students. Speaking naturally and with confidence on the telephone is one of the hardest hurdles to overcome when learning a foreign language. Fortunately, it is one that may be improved, if you give your students fun, interactive activities to help them practice. Telephone phrases here is a list of the most common business english telephone phrases for. This overview of telephoning phrases can help you to improve your overall telephoning style. This is a complete list of all the business english lessons published on business english pod, starting with the most recent lesson. Jan 15, 2018 can you please look at the channel next epsode subscribe and like cambridge university press telephone in english 3rd edition 8 units. This conversation is correct english, but highly impolite.
Teleconference video conference roleplay and useful phrases. This exercise allows students to use telephone english expressions from exercise two in a natural business conversation. Below are 6 roleplay scenarios for practicing telephone skills. The language from the lesson is put into practice during a telephone call role play. Each of the ten lessons begins with a fully animated dialogue, set in a fictional uk fashion company called chic boutique. For some variety, students need to think of three excuses for being busy. Communicating on the telephone is a very difficult task for english language learners. This exercise helps students study a dialogue and become familiar with common office conversations.
Learn telephone english with business english pod lessons for making phone calls in english. Business english lessons download free business english. How to answer and talk on the telephone in the workplace. Aug 23, 2019 but this is the basic outline for most business telephone conversations, especially those made to request information or ask for clarification. Mar 12, 2018 then essential business english is the course for you.
Answering the phone, connecting someone, introducing yourself, taking and leaving a message for someone, putting somebody on hold, leaving messages on voice mail and more most common business english telephone phrases. In the second conversation mike andrews wants to talk to jason roberts in the marketing department. Cordless telephone a cordless telephone or portable telephone is a telephone in which the handset is portable and communicates with the body of the phone by radio, instead of being attached by a cord. Reading aloud in english will help you improve your pronunciation. If youre available, you pick up the telephone or answer the telephone, in order to talk. Decide whether the following sentences are true t or false f. Vocabulary for describing telephone behaviour is studied. Talking business bbc learning english 2008 page 2 of 2 key male. For christmas, my sister gave me a computer and some very nice. First lets learn some essential telephone vocabulary, and then youll hear examples of formal and informal telephone conversations.
Telephone conversations, especially business telephone conversations, follow certain patterns. Click on a lesson title to open the lesson in a new tab. Decisionmaking meetings 2 bep 253 english for meetings. Essential telephone english vocabulary part 2 level. Business english ebookcourse for making telephone calls in.
English esl telephone worksheets most downloaded 82 results. Phone calls section contains business english lessons on receiving and redirecting calls, taking and leaving messages, and sending and receiving information. Someone answers the phone and asks if they can help. English for the world of work lesson plan telephoning. The telephone rang and interrupted my train of thought. If you record yourself as you practice, you can even become aware of your own mistakes. Telephone express delivery services and ask them to help you. The caller makes a requesteither to be connected to someone or for information. Important vocabulary and phrases for english telephone. Then essential business english is the course for you.
These role cards present a series of simple situations for preintermediate and intermediatelevel learners, working in pairs. I teach many business english classes, so most scenarios are. Speaking english on the telephone is difficult for learners for many reasons and even highlevel students often feel uncomfortable with the unpredictability of telephone conversations. Efl esl telephone english worksheets, activities and. Business english telephone language the same or different. Telephone english vocabulary exercises blair english. Business english vocabulary, useful phrases and terms with. The other side have an exclusive agreement to sell that product to retailers in japan. The professionals guide to business english phone calls. You can help instill some manners in your students with this worksheet. Decide what kind of product it is before you start. Polite telephone english can be used as a followup to a general english phone lesson.
Essential business english 4 a telephone call youtube. Vocabulary and short phrases hardware a cell a cellphone a mobile a mobile phone handset receiver a text an email. This ebook will provide you with all the tools you need to navigate your way through a business call, and help you to avoid embarrassing misunderstandings. Business english vocabulary and phrases relating to telephone calls, connections and conversations, for learners of english. Roleplay the following business telephone conversation can be used as a roleplay in class to introduce a number of standard phrases to practice telephoning in. Phone calls can be scary because you dont have time to write things down and prepare, like you would for a business presentation. Sorry to keep you waiting ill transfer you whats the area code for dublin. Here are some great ways to practice speaking english on the telephone. Our english for telephoning lessons are listed below with the newest lessons first. Have your office address details ready to give them. Do you have to pay to have your number in the telephone directory, or is it free. For nonnative speakers, speaking on the telephone presents a variety of new and.
Teleconference video conference roleplay and useful phrases the teacher will divide you into pairs of teams. Telephone language the same or different without looking below, listen to your teacher and indicate if you think they have the same meaning or different ones. This is a free sample lesson from the everyday english speaking course. This quiz tests your understanding of words listed on the telephone vocabulary page. Business english vocabulary, grammar, video lessons.
To avoid that type of phone call, im going to share some valuable tips with you today about business calls, so you can successfully use english at work. This page includes many of the english words used to talk about telephones and how to use. This blog post is available as a convenient and portable pdf that you can. In this lesson, students learn how to manage a phone conversation in english. Two example telephone dialogues for business english. Business english telephoning lesson for efl teachers and.
Telephone role plays teachingenglish british council bbc. Nouns pronouns adjectives adverbs prepositions conjunctions interjections verbs look at this example. Telephone vocabulary and phrases learn english today. Cambridge university press telephone in english 3rd. Business english and conversation armando aceituno m. Phone calls free business english lessons on phone calls. Explain that the conversations will follow the format of exercise two. Telephone english trains students to use the telephone confidently and effectively in the course of their work. As you listen, see if you can hear some of the phrases above. Label the lines below with s for the same or d for different. Skills 360 building a better vocabulary part 2 skills 360 building a better vocabulary part 1 bep 255 english for meetings.
Students then listen to a phone call and study the expressions used to direct and change the topic of the conversation. Telephone phrases in business english answer the phone. Your students need to go through the conversation, changing the register from rude to polite. Written by bob wilson robert clifford mcna ir wilson 20008 phone english exercise a match the phrases with their meanings and then translate them. Lists of vocabulary, useful phrases and terms used in all areas of business, guidelines for letterwriting and presentations, business conversation topics, exercises, idioms and word games. So, for most adult esl learners, speaking on the telephone in english is an essential skill.
Here is a list of the most common business english telephone phrases for. This type of phone is called a cordless phone because it is not connected by a cord. Brown works for is involved only in the project english. English esl telephone worksheets most downloaded 82. Use updown arrow keys to increase or decrease volume. Improve your conversation skills and learn formal and informal telephone dialogues in english. Intermediate in this second part of two exercises you will learn the meaning of english phrasal verbs and expressions that are commonly used when both talking on the telephone and talking about telephone calls. It can also help to write down what you want to say before you make the call. What makes this the perfect partner for business english students. Multitudes of businesses, companies, and departments use telephones in their work every day. For each exercise there is a description of what it is about and what level of english you need to do it from lowerintermediate to advanced.
Eslefl telephone skills roleplay cards intermediateadvanced set 2 note. Roleplay cards set 3 esl roleplay cards are great for warmup, honing communication and negotiation skills, and making a lesson fun. It can be used with students during the first lessons when colours and numbers 110 are taught. Write an example on the board, if your students lack imagination. Telephone english poses a special problem for english learners because of the lack of visual clues used when speaking. You need to ask express delivery services to collect a parcel from your office. He sent me lots of text messages after i told him our relationship was over. This unit applies to communicating in english by telephone in a range of settings within the labour divisions of the.